FAQs

1. How can I contact you?

You can reach us via email at simplhomeofficial@outlook.com. We aim to respond to all inquiries within 24-48 hours.

2. Can I get a refund on my order?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

3. What items are eligible for return?

Most items are eligible for return, except for certain types such as perishable goods, custom products, and personal care items. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but it may take additional time for your bank to post the refund.

5. What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find any defects or damages, contact us immediately so we can evaluate the issue and provide a solution.

6. Can I exchange an item?

We do not offer direct exchanges. The fastest way to get a new item is to return the original item and make a separate purchase for the new one.

7. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

8. What payment methods do you accept?

We accept various payment methods including major credit cards, PayPal, and other secure payment options. Please refer to the checkout page for a complete list.

9. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

10. What if I received the wrong item?

If you receive an incorrect item, please contact us immediately. We will work to resolve the issue and ensure you receive the correct product.